We do not ship orders outside of Canada, sorry!
We ship Internet orders daily.
If an order is not in-stock, you will be notified (our stock moves quite quickly, we try to keep the website up-to-date).
All orders are shipped via Expedited Canada Post. Shipping and handling on all orders is $10.00 CDN, this includes $100 shipping insurance (you will receive a tracking number; if your order is lost in the mail, you will be reimbursed for the full amount, up to $100; you may purchase additional insurance if desired).
If an order can be shipped in a large envelope, you will contacted and offered this option. If you choose this shipping method, you will be refunded the difference (NOTE: this shipping method does not come with insurance).
All terms and conditions for vouchers that may apply to purchases made through our website are clearly explained. If you apply a voucher to a purchase made through our website, you are agreeing to abide to the terms and conditions that apply to that voucher. If you do not meet the terms and conditions as clearly outlined on our website, the voucher will not be applied.
Please note: all orders are rung through our POS manually; the validition of a voucher is determined by a person, not a computer. We rely on our customers to use the vouchers according to the terms and conditions clearly specified on our website.
Orders over $75 CDN are eligible for free S&H. Orders below $25.00 may be charged actual S&H, at our discretion (you will be notified beforehand).
We offer free delivery on local (to Ottawa) orders valued above $40 -- the shopping cart appears to charge S&H, but we won't charge S&H when we manually process your order. We group orders by location for efficiency, we will be in touch with an ETA (local orders are delivered within 3-5 days of purchase).
Within Canada, dependent on your location, it can take 1-5 business days to receive your order after it has shipped.